Eastern Community Legal Centre

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  • Who We Are
    • About us
      About us
      Eastern Community Legal Centre (ECLC) provides free legal assistance to people who live, work and study in Melbourne’s east. ECLC actively engages in law reform, and undertakes community development to educate and empower the community.
    • Our history
      Our history
      Since 1974, ECLC has assisted thousands of people to understand and access the legal system.
    • Staff
      Staff
      ECLC has a highly professional and passionate team of employed staff and over 100 dedicated volunteers.
    • Board
      Board
      ECLC’s Board oversees the development, growth and financial responsibilities of the Centre.
    • Annual Reports
      Annual Reports
      ECLC Annual Reports highlight what ECLC has achieved in the financial reporting year.
    • Strategic plan 2020-23
      Strategic plan 2020-23
      ECLC’s strategic plans set the priorities and the focus for the years ahead to help employees and other stakeholders work toward common goals that will ensure ECLC continues to deliver essential free legal and other services to communities in Melbourne’s east.
    • Code of conduct
      Code of conduct
      ECLC’s Code of Conduct ensures and encourages the highest qualities of integrity and behaviour across the organisation. It applies to all members, volunteers, board members and staff of ECLC.
    • Public policies
      Public policies
      ECLC staff and volunteers must comply with the law and ECLC policies and procedures that protect the rights of ECLC clients.
    • Our commitment to child safety
      Our commitment to child safety
      ECLC is committed to providing services and working environments that protect all children from harm and that promote their wellbeing.
  • What We Do
    • Legal services
      Legal services
      ECLC provides free legal advice and assistance for a broad range of issues, including family violence, neighbourhood disputes, debt and civil matters.
    • Community legal education
      Community legal education
      ECLC provides compassionate, culturally sensitive and non-judgmental legal education for organisations and community groups.
    • Integrated Practice
      Integrated Practice
    • Law reform & policy
      Law reform & policy
      ECLC’s policy and law reform work advocates for improvements to the legal system and challenges unfair laws and practices.
    • Partnerships and projects
      Partnerships and projects
      ECLC partners with volunteers, law firms, community agencies and government bodies to deliver a dynamic range of projects.
    • Professional development
      Professional development
      ECLC provides Professional Development for paid and volunteer staff on a range of topics.
  • Get Help
    • How ECLC can help
      How ECLC can help
      Legal issues we can assist with – Interpreters – Cancelling an Appointment – Our Client Charter
    • Appointment Request Form
      Appointment Request Form
      Free legal help – complete Online Intake Form
    • Legal advice & casework
      Legal advice & casework
      ECLC offers free legal advice and some ongoing assistance (casework) for a range of legal matters.
    • Legal programs
      Legal programs
      ECLC’s legal programs provide advice, advocacy and support to people on specific legal matters, such as elder abuse, family violence and issues experienced by students and graduates.
      • Intervention order support services
        Intervention order support services
      • Deakin Student Legal Service
        Deakin Student Legal Service
      • Elder Abuse
        Elder Abuse
    • Outreach locations
      Outreach locations
      ECLC provides legal advice at outreach locations across Melbourne’s east, by appointment only.
    • Where else to get help
      Where else to get help
      Generalist, specialist and other legal and community services.
    • Frequently asked questions
      Frequently asked questions
      Answers to frequently asked questions.
  • Our Community
    • Our catchment
      Our catchment
      ECLC works with communities and community members living in Boroondara, Knox, Manningham, Maroondah, Whitehorse and Yarra Ranges and provides free legal and other services to people living in this region from three office locations and other outreach locations.
    • Priority communities
      Priority communities
      ECLC prioritises its services to certain community groups and aims to address the causes of the disadvantage they experience.
    • Our partners
      Our partners
      ECLC partners with a broad range of organisations to fund, support and deliver services for the community.
    • Local government
      Local government
      ECLC mostly provides legal services to people living in the local government areas of Boroondara, Knox, Manningham, Maroondah, Whitehorse and the Yarra Ranges.
  • Get Involved
    • Careers
      Careers
      Work for a dynamic and growing not-for-profit organisation that values and empowers its people and strives for Human Rights, Fairness, and Justice.
    • Volunteering
      Volunteering
      Become a volunteer and join the ECLC team. The very generous assistance and time given by all of ECLC’s volunteers enable it to provide the range of free essential legal and other services needed by communities in the eastern region of Melbourne.
    • Membership
      Membership
      Become a member of ECLC which is a community-based organisation, with a strong and active membership base. People who live, work or study in ECLC’s catchment area are eligible to apply for membership.
    • Donate
      Donate
      Make a tax-deductible donation using a secure online portal to help ECLC continue to provide essential free legal and other services to communities in the eastern region of Melbourne.
    • Client satisfaction survey
      Client satisfaction survey
      Tell ECLC how satisfied you are with its services by completing its client satisfaction survey. The survey has 15 questions which will take you about 10 minutes to complete. Your response is confidential and will not affect your right to use ECLC services.
  • News & media
    • Join our mailing list
      Join our mailing list
      Subscribe to ECLC’s regular (generally monthly) e-News which provides updates on ECLC’s latest initiatives and news from the community.
    • News & media
      News & media
      Read the latest news and announcements from ECLC.
    • Media Coverage
      Media Coverage
    • Resources
      Resources
      ECLC’s resources provide information on a range of legal issues.
    • Client stories
      Client stories
      Client stories are real stories that show others how ECLC helps its clients. All client stories are anonymous and have no identifying information. Names and details have been changed to protect client confidentiality.
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Home » Who We Are » Public policies

Public policies

Client Complaints (.PDF)

Client Information Sheet (.PDF)

Client Rights to Confidentiality (.PDF)

Conflict of Interest Policy (.PDF)

Our Commitment to Child Safety (four information sheets)

Page updated August 2, 2019
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Who We Are

  • About us
  • Acknowledgment of Country
  • Strategic plan 2020-23
  • Board
  • Staff
  • Our history
  • Annual Reports
    • 2021 Virtual AGM Event Pack
    • 2022 Virtual AGM Event Pack
  • Code of conduct
  • Public policies
  • Our commitment to child safety
  • Who We Are
    • About us
    • Contact Us
    • Our history
    • Staff
    • Board
    • Annual Reports
    • Strategic plan 2020-23
    • Public policies
    • Our commitment to child safety
  • What We Do
    • Legal services
    • Community legal education
    • Professional development
    • Partnerships and projects
    • Law reform & policy
  • Get Help
    • How ECLC can help
    • Legal advice & casework
    • Legal programs
    • Outreach locations
    • Where else to get help
    • Frequently asked questions
  • Our Community
    • Our catchment
    • Priority communities
    • Our partners
    • Local government
  • Get Involved
    • Careers
    • Volunteering
    • Membership
    • Donate
    • Client satisfaction survey
  • News & media
    • Join our mailing list
    • News & media
    • Resources
    • Case studies
 
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