Eastern Community Legal Centre (ECLC) recognises the importance of treating personal information confidentially. Protecting clients’ privacy and personal information is an important aspect of the way services are managed. ECLC is committed to satisfying all legal and ethical obligations regarding the protection of privacy and confidential information.

Website privacy

You can access ECLC’s home page and browse the website anonymously, without disclosing your personal information. Note ECLC’s privacy statement does not apply to linked websites, however we do not link knowingly to sites that are privacy-invasive. When you link to another site, we recommend you read the privacy statement of that site to familiarise yourself with its privacy policy.

Collection and use of personal data

ECLC is committed to protecting the privacy of your personal information. The ECLC site does not collect or record personal information, other than information you choose to provide though our enquiries and email addresses. ECLC staff use personal information collected from emails to respond to individuals and discuss their particular enquiries. Email address and any other contact details you provide will not be added to a mailing list without your consent.

Access or correction of personal information

Where ECLC holds personal information about a person, that person can gain access to or seek correction of that information by:

  • Telephoning ECLC on 1300 32 52 00 (1300 ECLC 00)
  • Writing to ECLC:
    Eastern Community Legal Centre
    Suite 3, Town Hall Hub
    27 Bank Street
    Box Hill Vic 3128

The request will be handled in accordance with ECLC’s Client Confidentiality and Privacy Policy and Procedures.


ECLC will not disclose your personal information to a third party without your consent, unless we are required or authorised to do so by law or other regulation. In the event of an investigation into suspected unlawful or improper activity, a law enforcement agency or government agency may exercise its legal authority to inspect the web server’s records (eg in relation to hacking or abusive messages).

Collection and use of site visit data

ECLC does use cookies on its website. A cookie is a block of data that is shared between a web server and a user’s browser. Cookies give the server information about a user’s identity and website visiting patterns and preferences. You can find more information about cookies on sites such as Cookie Central.

The following non-personal information (i.e. clickstream data) is automatically recorded by this site’s web server for statistical and system administration purposes only:

  • your server address
  • your top level domain name (for example. .com, .au, .gov)
  • the date and the time of your visit to the site
  • the pages you accessed and downloaded
  • the address of the last site you visited
  • your operating system
  • the type of browser you are using

To the extent that this data could make you identifiable, ECLC will not attempt to identify individuals from the records the server automatically generates unless it is necessary to investigate a breach of law or regulation.

The website also uses web beacons. Web beacons, also referred to as a web bug, pixel tag or clear gif are used in combination with cookies to monitor and collect user data such as IP address, session time and type of browser used while visiting the site.

Transmission of personal information

This website does not provide security for the transmission of your personal information.
Currently personal information sent to this website is emailed directly to the relevant staff member for attention. ECLC is confident that this information is being managed securely. ECLC does not currently have the technology to secure information beyond this.
The Chief Executive Officer and employees of ECLC have a duty to deal with your personal information confidentially. However, you should be aware that there are risks in transmitting information across the Internet. If you are concerned about sending private material to ECLC over the Internet, you might consider telephone communication on 1300 32 52 00.

Clarification about this site

If you wish to clarify anything about this site, have concerns regarding your privacy, or our copyright or disclaimer policies, contact ECLC on 1300 32 52 00.

Please note that our privacy statement does not extend beyond this site.

Page updated August 25, 2020
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